Overview
We ship handcrafted, personalised sweet bouquets and gifts from our fulfilment centre in Merseyside, England. All orders are made to order and dispatched via Royal Mail Tracked services. We ship to the UK and internationally.
Orders placed before 2pm Monday–Friday are dispatched the same working day. Orders placed after 2pm, or on weekends and bank holidays, are dispatched the next working day.
UK Delivery
| Service | Delivery Time | Standard Price | Member Price |
|---|---|---|---|
Royal Mail Tracked 24 (Next Day) | Next working day (when ordered before 2pm Mon–Fri) | £4.99 (FREE on orders over £50) | FREE on every order |
Remote UK Areas: Northern Ireland, Isle of Man, Scottish Highlands & Islands, Channel Islands, and other remote postcodes may require an additional 1–2 working days. Royal Mail Tracked 48 (2–3 day) service applies to these areas.
All UK deliveries are fully tracked. You will receive a Royal Mail tracking number by email once your order has been dispatched.
International Delivery
| Destination | Service | Estimated Delivery | Standard Price | Member Price |
|---|---|---|---|---|
| Republic of Ireland | Royal Mail International Tracked | 3–5 working days | £12.99 | £9.99 |
| Europe | Royal Mail International Tracked | 5–8 working days | £12.99 | £9.99 |
| USA | Royal Mail International Tracked | 8–12 working days | £12.99 | £9.99 |
| Canada | Royal Mail International Tracked | 8–12 working days | £12.99 | £9.99 |
Import Duty Covered for Members: As a free member, we cover up to £4 of any international import duty or tariff costs via Royal Mail's Delivered Duty Paid (DDP) service — so you won't face surprise charges at the door. Join free →
Customs & Import Duties: International orders may be subject to local customs fees, import duties, or taxes levied by the destination country. Any charges beyond our £4 DDP coverage are the responsibility of the recipient. We have no control over these charges and cannot predict what they may be.
Order Processing Times
- All products are made to order and personalised after your order is placed.
- Orders placed before 2pm Monday–Friday are dispatched same day.
- Orders placed after 2pm, or on weekends and UK bank holidays, are dispatched the next working day.
- During peak periods (e.g. Valentine's Day, Mother's Day, Christmas) processing may take an additional working day. We will communicate any delays by email.
Tracking Your Order
Once your order is dispatched, you will receive an email with your Royal Mail tracking number. You can track your parcel at royalmail.com/track-your-item.
If you have not received your tracking email within 2 working days of placing your order, please check your spam folder or contact us.
Failed Delivery & Non-Delivery
- If no one is available to accept delivery, Royal Mail will leave a card and attempt redelivery or hold the parcel at your local sorting office for up to 18 days.
- If a parcel is returned to us as undeliverable (e.g. incorrect address, uncollected), we will contact you. Re-delivery charges may apply.
- If your parcel appears lost in transit, please contact us within 10 days of the expected delivery date so we can refund you in FULL and raise a claim with Royal Mail.
Delivery Address Accuracy
Please ensure your delivery address is correct at the time of ordering. We are unable to redirect parcels once dispatched. If you notice an error immediately after placing your order, contact us as soon as possible and we will do our best to update the address before dispatch.
Questions about your delivery?
Email us at sweets@sweets-n-stuff.com — we aim to respond within 1 business day.
